PRIVACY POLICY

Effective Date: June 18, 2026

Fort Valley Ranch RVX LLC ("Fort Valley Ranch," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when visiting our website, making reservations, participating in activities, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your information.

By using our website, making a reservation, signing a waiver, or utilizing our services, you agree to the practices described in this Privacy Policy.

​

1. Information We Collect

We may collect information directly from you, automatically through our website, or through third-party reservation and payment platforms.

​

Personal Information

Information you voluntarily provide may include:

• Name

• Mailing address

• Email address

• Phone number

• Emergency contact information

• Date of birth (when required)

• Vehicle information

• RV information

• Camping preferences

• Horse ownership information

• Reservation details

• Event registrations

• Signed waivers and release forms

• Communication preferences

​

Payment Information

When making reservations or purchases, payment information may be collected through secure third-party payment processors.

Fort Valley Ranch does not store complete credit card numbers on our servers.

Payment processors may collect:

• Billing address

• Credit/debit card information

• Transaction details

​

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referral websites

• Clickstream data

• Geographic location data (approximate)

This information helps us improve website performance and guest experience.

​

3. Cookies and Tracking Technologies

Our website may use:

• Cookies

• Analytics tools

• Pixels

• Similar tracking technologies

These technologies help us:

• Remember user preferences

• Improve website functionality

• Analyze website traffic

• Measure advertising effectiveness

• Improve user experience

You may disable cookies through your browser settings, though some website features may not function properly.

​

4. How We Use Your Information

We use information we collect for purposes including:

​

Reservations and Guest Services

• Process campground reservations

• Process cabin reservations

• Process horseback riding bookings

• Manage event registrations

• Confirm reservations

• Communicate regarding arrivals and departures

• Respond to guest inquiries

​

Customer Service

• Provide support

• Resolve disputes

• Address concerns

• Process cancellations and refunds

​

Business Operations

• Maintain business records

• Improve services and facilities

• Analyze guest trends

• Enhance guest experiences

​

Marketing and Communications

With your consent, we may send:

• Newsletters

• Promotions

• Special offers

• Event announcements

• Seasonal updates

• Campground news

You may unsubscribe at any time by following the unsubscribe instructions included in marketing emails.

​

Safety and Risk Management

Information may be used to:

• Verify identities

• Maintain safety records

• Process incident reports

• Maintain horseback riding waivers

• Comply with legal requirements

​

5. Online Reservations and Third-Party Services

Fort Valley Ranch may utilize third-party service providers for:

• Online reservations

• Payment processing

• Email communications

• Website hosting

• Analytics

• Marketing services

• Digital advertising

​

These providers may collect and process information according to their own privacy policies.

Examples may include:

• Campspot

• FareHarbor

• Stripe

• PayPal

• Google Analytics

• Meta (Facebook and Instagram)

• Mailchimp

• Website hosting providers

We encourage users to review the privacy policies of these third-party services.

​

6. Sharing of Information

We do not sell your personal information.

We may share information in limited circumstances:

 

Service Providers

With trusted third parties that assist us in operating our business.

​

Legal Requirements

If required by law, subpoena, court order, or governmental request.

​

Protection of Rights

When necessary to:

• Protect guests

• Protect employees

• Protect property

• Investigate fraud

• Enforce policies

​

Business Transfers

In connection with:

• Business acquisitions

• Mergers

• Asset sales

• Reorganizations

​

7. Guest Photos and Marketing

Fort Valley Ranch may occasionally take photographs or videos during events, activities, horseback rides, campground activities, or public gatherings.

These images may be used for:

• Social media

• Website content

• Promotional materials

• Advertising campaigns

If you prefer not to appear in promotional materials, please notify us in writing before participating in activities where photography may occur.

​

8. Data Retention

We retain information only as long as reasonably necessary to:

• Fulfill reservations

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Information may be retained longer when required by law or for legitimate business purposes.

​

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

Measures may include:

• Secure website hosting

• SSL encryption

• Password-protected systems

• Limited access to guest information

• Secure payment processing through third-party providers

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

​

10. Children's Privacy

Our website is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13 without parental consent.

If you believe a child has provided information to us, please contact us so we may remove it.

​

11. Email Communications

If you subscribe to our mailing list or provide your email address during a reservation, we may send communications regarding:

• Reservations

• Events

• Promotions

• Ranch updates

You may opt out of marketing communications at any time by using the unsubscribe link included in emails.

Reservation-related communications may still be sent as necessary to fulfill your booking.

​

12. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those external sites.

Users should review the privacy policies of any website they visit.

​

13. Virginia Privacy Rights

Residents of Virginia may have certain rights regarding their personal information under applicable state laws, including the right to request information about data collected and request corrections where applicable.

Requests may be submitted using the contact information below.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated Effective Date.

Continued use of our website and services after updates constitutes acceptance of the revised policy.

​

15. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Fort Valley Ranch RVX LLC
Fort Valley Ranch
299 S. Fort Valley Road
Fort Valley, VA 22652

Phone: (540) 933-6633

Email: fortvalleyranch.com@gmail.com

Website: https://www.fortvalleyranch.com